Returns & Exchanges

At ROOT and SOIL, we stand by the quality of our sustainable fashion and offer a 30-day return window for all unwashed, unworn items with original tags attached. We strive to make the process as seamless as possible to ensure you find your perfect fit.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely package your items in their original eco-friendly mailer.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring the barcode is clearly visible for scanning.

• 4.
  Receive Your Refund

  After our team inspects the returned garments, your refund or store credit will be processed within 5-7 business days to your original payment method.