Frequently Asked Questions
Everything you need to know about shopping with ROOT and SOIL
What materials are used in ROOT and SOIL clothing?
We prioritize sustainability by using 100% organic cotton, hemp blends, and linen. All our dyes are non-toxic and eco-friendly to ensure the highest quality for both you and the planet.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. International shipping can take between 10-15 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our relaxed-fit collections.
Are your garments ethically manufactured?
Yes, we partner exclusively with Fair Trade certified factories that ensure safe working conditions and fair living wages for all artisans and garment workers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.